B2B Operations Support (Grade 7)
JOB PURPOSE
Assist and provide corporate sales team with excellent customer service
CORE RESPONSIBILITIES
Follow up to solve claims and complaints of postpaid costumers.
Supervise compliance of politics and established procedures for Tigo.
Support to the Corporate Sales Team in all internal Controls and procedures.
Management of the paperwork for the Corporate Sales Team.
Backup responsible for the functions of position assigned in case of absence.
Issuing adhoc reports requested by the management.
QUALIFICATION AND EXPERIENCE
Bachelor Degree in Marketing, Accounting, Finance, Business Administration or other related field
At least 1 to 3 years experience in related field
CORE COMPETENCIES
Ability to work under pressure and time constraints
Ability to manage priorities
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Business Intelligence Analyst (Grade 10)
JOB PURPOSED
evelop and automate queries, reports and dashboards for presenting business information related to Network Usage and Customers Behaviour. Creation of data bases, tables and cubes necessary for providing information required by Commercial and Finance areas.
CORE COMPETENCIES
Gathering requirements, designing, blueprinting and rolling out BI solutions to end users.
Design, code, test, and document all new or modified BI systems, applications, and programs
Design documents including data structures. Software development: codes, tables, datamarts and cubes. Testing Documents: validated UAT documents.
Automate ETL and processes for keeping data up to date.
Execution of data loading and reports in case those were not automated yet.
Ensure data consistency through support functions and in-depth testing.
Finely tune queries, reports and repositories.
EXPERIENCE & QUALIFICATION
Minimum of 2 years of experience.
University degree in Information Technology and Computer Sciences.
Proficiency with the MS Office Suite including Microsoft Word, Excel, Power Point, Project and Visio
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Business Intelligence Analyst (Grade 10)
JOB PURPOSED
evelop and automate queries, reports and dashboards for presenting business information related to Network Usage and Customers Behaviour. Creation of data bases, tables and cubes necessary for providing information required by Commercial and Finance areas.
CORE COMPETENCIES
Gathering requirements, designing, blueprinting and rolling out BI solutions to end users.
Design, code, test, and document all new or modified BI systems, applications, and programs
Design documents including data structures. Software development: codes, tables, datamarts and cubes. Testing Documents: validated UAT documents.
Automate ETL and processes for keeping data up to date.
Execution of data loading and reports in case those were not automated yet.
Ensure data consistency through support functions and in-depth testing.
Finely tune queries, reports and repositories.
EXPERIENCE & QUALIFICATION
Minimum of 2 years of experience.
University degree in Information Technology and Computer Sciences.
Proficiency with the MS Office Suite including Microsoft Word, Excel, Power Point, Project and Vision
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B2B Service & Delivery Manager (Grade 12)
JOB PURPOSE
Responsible of full project management life-cycle experience in deployment of B2B products, promotions, services, and processes according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants to deliver projects according to plan.
CORE RESPONSIBILITIES
Consolidate corporate local and global projects plans and follow-up.
-Assist Corporate Sales engineers on service delivery for different solutions/requests from their clients.
-Be the main contact and go to person for all projects and products for the B2B category and operational issues.
-Evaluate if a project documentation was completed and project can be included into the project plan (feasibility was completed and resources were assigned) and report to head of program management.
-Identifies needed resources and assigns individual responsibilities.-Involved fully on the RFP requirement gathering for all project and products associated with corporate department and ensure projects are delivered as planned and fit for use for corporate solutions.
-Ask the local operation about required resources to implement projects.
-Negotiate priorities and resources with local operation in order to assure plan accomplishment.
-Coordinate and assure approval of General Manager to the local plan.
-Report accomplishment of the local project plan to Head of Program Management, Head of B2B
-Evaluate and report projects performance KPIS to Head of Program Management, General Manager, Head of B2B , Supply chain, Customer service and Factory.
-Analyze project definition and expected results, and adjust accordingly.
-Lead, manage, coordinate, and report on multiple complex projects.
-Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
-Manages day-to-day operational aspects of a project and scope.
-Reviews deliverables prepared by team.
-Effectively applies a standard methodology for all projects and enforces project standards.
-Prepares for engagement reviews and quality assurance procedures.
-Minimizes exposure and risks on projects under his/her responsibility.
-Ensures project documents are complete, current, and stored appropriately.Support Procurement/Contract Management to resolve conflicts between Company and suppliers.
-Work closely with Supply Chain and Operations to ensure implementation following MIC’s Factory
-Engagement processes.
EXPERIENCE & QUALIFICATION
5+ years of proven project management experience.
University degree in technology / engineering or related areas.
MBA or Master in Science is desired.
Experience with Scrum Project Framework and related agile development environments or any other
telecom, IT related framework is a plus.
Proficiency with the MS Office Suite including Microsoft Word, Excel, Power Point, Project and
Visio
Experience with project management software and tools.
Deep understanding of project management cycles (form design to roll out) in digital and/or
telecom environments